Privacy Policy
Frenchs Forest Podiatry
Effective Date: 15/05/2025
At Frenchs Forest Podiatry, we are committed to protecting your privacy and ensuring your personal information is handled safely, respectfully, and in accordance with Australian privacy legislation.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our clinic and website.
1. What Personal Information We Collect
We may collect the following personal and health-related information from you:
- Full name, date of birth, address, phone number, and email address
- Medicare and private health insurance details
- Medical history, referral details, and other health-related information
- Appointment history and treatment notes
- Payment and billing details
- Website activity (via cookies or contact forms)
2. How We Collect Your Information
We collect your personal information when you:
- Contact us via phone, email, or through our website
- Complete patient registration forms
- Are referred by your GP or healthcare provider
- Attend an appointment at our clinic
- Submit enquiries via our online forms
We may also collect information from third parties with your consent, such as referring practitioners or diagnostic providers.
3. Why We Collect Your Information
We collect your information to:
- Provide podiatry services and manage your healthcare
- Communicate with you regarding appointments, treatment, and results
- Coordinate care with other health professionals (e.g. your GP or specialist)
- Maintain accurate health records and comply with medical regulations
- Process payments and manage health insurance claims
- Improve our website and services
4. Storage and Security of Information
Your personal information is stored securely, either in paper-based records or in electronic form. We take all reasonable steps to protect it from misuse, unauthorised access, modification, or disclosure.
Electronic records are stored in secure, password-protected systems, and we limit access to authorised personnel only.
5. Disclosure of Personal Information
We may share your information with:
- Your GP or referring healthcare provider
- Other medical specialists involved in your care
- Medicare or private health insurers
- Our administrative and technical service providers (as needed)
- Regulatory authorities, where required by law
We will never sell your personal information or use it for any unrelated marketing purposes.
6. Access and Correction of Your Information
You have the right to access and request correction of your personal information at any time. To do so, please contact us using the details below. We may require proof of identity before releasing your records.
7. Website Usage and Cookies
Our website may use cookies to enhance your user experience and track anonymous traffic data via tools such as Google Analytics. No personally identifiable information is collected without your consent.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Contacting Us
If you have any questions, concerns, or would like to access your personal information, please contact:
Frenchs Forest Podiatry
Building 7, Suite 1/49 Frenchs Forest Rd,
Frenchs Forest NSW 2086
Phone: (02) 9453 4400
Email: in**@******om.au
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. The latest version will always be available on our website.